Privacy Policy

Effective Date: April, 2025

At Chakhhaas, your privacy is of utmost importance to us. This policy explains how we collect, use, and protect your personal data when you interact with our website or services. It also outlines your rights under the General Data Protection Regulation (GDPR) and other applicable laws.

1. What Information We Collect

We may collect the following personal information:

Name
Email Address
Phone Number
Shipping and Billing Address
Order and Payment Information (processed securely through third-party payment gateways)
IP Address and Device/Browser Information
User Preferences, Cookies, and Website Usage Data

2. How We Collect Information

Your data is collected:

When you place an order on our website
When you fill out a contact form or sign up for updates
Through cookies and analytics tools (with consent)
When you communicate with us via email or support channels

3. How We Use Your Information

We use your data to:

Process and fulfill your orders
Provide customer support and updates
Improve website performance and user experience
Send promotional offers and newsletters (only with your consent)
Detect fraud or misuse of our services
Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your data lawfully based on:

Contractual necessity – to process your orders and provide services
Consent – for marketing and analytics (you may withdraw at any time)
Legal obligation – to comply with applicable laws
Legitimate interests – to improve our services and protect our users

5. Your GDPR Rights

Under the GDPR, you have the following rights:

Right to Access – request a copy of your personal data
Right to Rectification – request corrections to inaccurate data
Right to Erasure (“Right to be Forgotten”)
Right to Restrict Processing
Right to Data Portability – receive your data in a structured format
Right to Object – to certain types of processing, including marketing
Right to Withdraw Consent – at any time, for non-essential processing

To exercise any of these rights, email us at namaste@chakhhaas.com.

6. Data Security

We use SSL encryption to secure your data.
Sensitive details (like payments) are processed via secure third-party gateways.
Our systems are regularly updated and access is restricted.

7. Data Retention

We retain personal data only as long as necessary:

To fulfill the purpose it was collected for
To comply with legal, tax, and accounting requirements
You can request deletion of your data as per your rights under GDPR

8. Sharing Your Information

We do not sell your data.

We may share your data only with:

Trusted third-party services (e.g., shipping, payment gateways)
Law enforcement or regulatory bodies if legally required
All such partners are contractually bound to keep your data secure and confidential

9. International Data Transfers

While we primarily serve Indian customers, if any personal data is transferred internationally, we ensure that:

It is done under GDPR-compliant mechanisms such as Standard Contractual Clauses (SCCs)
Your data is given the same level of protection

10. Cookies and Tracking

We use cookies to:

Improve website functionality
Analyze user behavior (with consent)
Personalize your experience

You can manage or disable cookies via your browser settings or opt-out banner.

11. Contact Us

If you have any questions about this policy or want to exercise your data rights:

Email: namaste@chakhhaas.com
Phone: +91-8318991912
Address: Lucknow, Uttar Pradesh, India, 226022

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date.