Cancellation and Refund Policy
Effective Date: 22 April, 2025
At Chakhhaas, we take great care in preparing and packaging your order. Due to the nature of our products, we do not accept returns or exchanges unless the item meets the criteria outlined below.
1. Return & Exchange Policy
Products are non-returnable and non-exchangeable under normal circumstances. However, exceptions will be made only under the following conditions:
- Packaging is damaged or broken upon delivery.
- You received a wrong item that does not match your order.
To be eligible, the issue must be reported within 5 days of receiving the order.
2. How to Initiate a Return (In Exceptional Cases)
To request a return or replacement under the above conditions:
- Email us at namaste@chakhhaas.com within 5 days of delivery.
- Mention your order number and describe the issue clearly.
- Attach a photo showing the damaged packaging or incorrect item.
- Wait for our confirmation and further instructions before sending anything back.
3. Refund Processing Time
- If your claim is approved, your refund will be processed within 7–10 business days after confirmation.
- Refunds will be credited to your original method of payment.
- Please note that refunds are only applicable for valid return cases (broken packaging or wrong item delivered).
4. Order Cancellations
- Orders can be cancelled within 24 hours of placing them or before the item is dispatched, whichever is earlier.
- To cancel, email us at namaste@chakhhaas.com with your order number.
- Once dispatched, orders cannot be cancelled.
5. Contact Us
For return, refund, or cancellation support, please reach out to:
Email: namaste@chakhhaas.com
Phone: +91-8318991912
Address: Lucknow, Uttar Pradesh, India, 226022